Shipping Policy
This official website is operated by Brynthae. All purchase and order fulfillment activities conducted on this website are governed by and subject to the binding Service Terms, Privacy Policy, Return Policy, and Shipping Policy published on this official page. By completing a purchase on our platform, you fully acknowledge and unconditionally agree to all the policy provisions stipulated below.
Company Information
Operating Company: Nanchang Zhijie Network Co., Ltd.
Company Address: Room 1008, Office Building A1#, Greenland Central Plaza, No.998 Honggu Middle Avenue, Honggutan District, Nanchang City, Jiangxi Province, P.R.China
Support Email: service@brynthae.com
Contact Phone: 15871451415
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM
Order Processing Time
All cosmetic orders will undergo production arrangement, packaging and shipment preparation within 1 to 3 business days after successful payment verification. Order processing services are suspended on weekends and statutory public holidays. All pending orders accumulated during holiday periods will be resumed and processed promptly on the next working business day. The stipulated processing time excludes shipping transit duration and any delays caused by customs clearance procedures.
Shipping Coverage & Transit Time
We provide global international shipping services covering most countries and regions across the world. The standard shipping transit time below is estimated for reference only, excluding order processing time, customs clearance hold-ups, and unforeseen logistics disruptions:
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North America: 7–15 business days
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European Economic Area (EEA): 8–18 business days
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Southeast Asia: 5–12 business days
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Other international regions: 10–25 business days
Shipping fees are calculated dynamically based on three key factors: product weight, final shipping destination, and the logistics solution selected at checkout. We occasionally launch free shipping promotional activities, which are subject to the minimum order amount and specific activity rules displayed on the shopping cart page at the time of payment.
Delivery Responsibility & Address Accuracy
Customers shall bear full responsibility for providing accurate, complete, valid and detailed shipping information, including the recipient’s full name, precise delivery address, valid postal code, and active contact phone number. In cases of parcel loss, involuntary return, delivery failure or shipping delay directly caused by incorrect, incomplete or invalid shipping information provided by customers, all resulting expenses including re-delivery shipping fees and return handling fees shall be solely borne by the customer. We will issue a valid logistics tracking number for all dispatched orders, enabling customers to check and monitor real-time delivery status via our official website.
Customs Duties & Import Charges
For all cross-border international orders, all applicable import duties, consumption taxes, customs clearance fees, brokerage service fees and other local administrative charges levied by the destination country or region shall be fully paid by customers in compliance with local customs regulations and relevant laws. Brynthae has no jurisdiction or control over local customs inspection standards, clearance efficiency, tax assessment rules and parcel detention decisions, and shall not be held liable for any additional costs, losses or delays arising from local customs procedures.
Shipping & Address Modification Rules
Once an order is dispatched from our warehouse, no modifications to the delivery address, recipient information, logistics method or shipping solution will be accepted. Customers who need to adjust order details or shipping information must contact our official online customer service team within 24 hours after order placement and prior to warehouse shipment. We reserve the absolute right to reject any modification request if the order has entered warehouse processing procedures.
Lost & Delayed Package Policy
Package Delay Instructions
The standard transit times specified above are approximate estimated values and are not guaranteed. Delivery delays may occur due to objective factors including international logistics congestion, routine customs inspection, extreme weather conditions, carrier operational failures and other force majeure events. We do not provide compensation for ordinary delivery delays that are beyond our reasonable control. Customers may contact our customer service team to inquire about the logistics progress of overdue shipments.
Lost Package Confirmation & Resolution
If an order’s tracking information remains unupdated for 15 consecutive business days, or the official logistics carrier confirms the parcel is lost, customers may submit a lost parcel application to our customer service team with a valid order number and relevant tracking proof. After official verification and confirmation, we offer two optional solutions for eligible lost parcel claims: free reshipment of the original ordered products or a full refund of the corresponding order payment amount. We reserve the right to reject any lost package claim if the tracking record shows successful delivery, parcel detention by local customs, or loss caused by incorrect customer-provided information.
Force Majeure Exception Clause
We shall not be held responsible for any package delay, loss or damage caused by force majeure events, including but not limited to natural disasters, war, regional policy lockdown, customs policy adjustment, public health emergencies and all other uncontrollable objective circumstances.